Current policy: ReachHawks provides a 7-day trial for standard subscription plans. Once a paid billing period begins, subscription payments are non-refundable except where required by applicable law or where ReachHawks confirms a billing error. Add-ons and services are non-refundable after activation, consumption or work begins.
1. 7-day trial and checkout
- ReachHawks provides a 7-day trial for standard subscription plans so you can evaluate the platform before continuing with paid use.
- ReachHawks publishes standard plan pricing and add-on pricing on its website.
- Some purchases may be completed through self-service checkout, while others may be handled through an order form or service agreement.
- You will not be charged unless you affirmatively complete an enabled checkout or accept a paid commercial agreement.
2. Paid plans and services
If you accept a paid plan, setup service, add-on or managed service, the applicable quote, order form or checkout terms control. Once a paid subscription period begins, subscription charges are non-refundable. Setup services, add-ons and managed services are also non-refundable after activation, consumption or work begins, except where applicable law requires otherwise or we confirm a billing error.
3. Renewals and cancellation
Automatic renewal applies only when it is expressly disclosed in the quote, order form or checkout you accept. Where recurring billing is enabled, you may cancel before the next renewal date to prevent future renewal charges. Cancellation stops future renewal billing but does not create a refund for a paid period that has already started, except where required by law.
4. Add-ons, credits and usage-based features
Purchased verification credits, AI usage, additional workspace capacity, configuration services, manager support or other add-ons are non-refundable once activated, consumed or work has begun, unless the checkout terms expressly state otherwise or applicable law requires a refund.
5. Duplicate or incorrect charges
If you believe you were charged twice, charged after a confirmed cancellation, or charged an amount different from the checkout amount, contact us promptly at hello@reachhawks.com. We will review confirmed billing errors and correct them where appropriate.
6. Suspended or terminated accounts
Suspension or termination for prohibited use, fraud, spam, phishing, scams, abuse, unlawful marketing, security violations, non-payment or violation of the Terms of Service does not create an entitlement to a refund, except where applicable law requires otherwise.
7. Mandatory consumer rights
Nothing in this policy removes refund, cancellation or cooling-off rights that cannot lawfully be waived in your jurisdiction. Where mandatory law provides stronger rights, those rights control.
8. Contact
Sheridan, Wyoming 82801
United States
For billing questions, contact hello@reachhawks.com before initiating a payment dispute so we have an opportunity to investigate the issue.